Difficulty getting parts?

[Bryan]

I had a mild accident with my 2023 Hyundai Kona. it has now been in the shop for 10 weeks waiting for some side moldings. The problem is the local Hyundai dealer Fucillo in Watertown NY doesn't seem to want to get parts. When I wanted to buy a car they said watertown isn't an electric car town. Told me to go to Syracuse. i went to Webster instead as I have family there that regularly use the local dealer. They were very helpful and I love the car I bought from them.
The watertown Hyundai dealer even refused to do the 5000 mile check ups on my car. They could never find time in their schedule to fit me in. So I had all my service work done in Webster.
Is it usual for a Hyundai dealer to take this long to provide parts for a one year old car??? i think I am getting the run around because the dealer is anti electric cars. The body shop is so discouraged they say they will never work on another electric Hyundai.

 

[Toni G]

You might want to consider escalating the issue to Hyundai's corporate customer service. They may be able to intervene and expedite the process.

 

[Bryan]

How do I get in touch with them?

 

[Bryan]

It definitely pays to go up to corporate. I contacted them about the issue. They requested the part numbers in question last Friday. Long and short of it. The local dealer who couldn't get the parts for 8 weeks suddenly had them on Tuesday. I get my car back Friday after 10 weeks in the shop for a minor collision.

 

[hot_papieeto3]

@Bryan that's great news. I know it was not easy for you but at least the corporate was able to do something on the parts you need. Sadly most dealerships don’t keep certain parts for some reason.

 

[Bryan]

Thanks. It wasn't that the dealer was slow getting parts. They were deliberately sending the wrong parts. The final straw was a right front strut. The invoice said they sent the right part but when the box was opened it was a left strut not the right. This was the fifth time they sent the wrong part. Three months for access to some common parts. Even the body shop said it was the car the dealer was deliberately sending the wrong parts.

 

[Havel_Rock]

Ten weeks is way too long for side moldings! Sounds like the dealer just doesn’t want to bother with EV support. Maybe try another Hyundai dealer for parts or ask if the body shop can source them independently.

 

[Bryan]

Exactly the problem is the next US dealer is 120 miles away. If I could go to a Canadian dealer there are lots of dealers over there as I am near the border. I was not happy with Hyundai saying they are proud of their independent dealer network and have no control over them.